CDC Software's Respond Product Line Delivers First Half 2008 License Sales that Exceed all of 2007

CDC Software, a wholly-owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software and services, today announced its CDC Respond product line, a suite of enterprise complaint and feedback management solutions, has demonstrated an approximate 62 percent increase in license revenue growth for the first half of 2008 compared to the same period a year earlier and a 133 percent increase in license sales for the second quarter of 2008 compared to the same quarter last year.

For the first half of 2008, 54 percent of the license revenue for CDC Respond was generated from new customers and 46 percent from existing customers. Of that license revenue, 44 percent of customers were from the financial services sector, 25 percent from the government sector with the remainder coming from the utilities and general business sectors. Over the last several quarters, CDC Respond has generated new business with both new and existing customers including: Telford & Wrekin Council and Essex County Council, both of whom are United Kingdom government organizations, United Utilities, a U.K. utility, and a leading United States-based bank, which represents a seven figure transaction and the largest CDC Respond sales deal to-date.

Since CDC Software acquired Respond Group in February 2007, several new CDC Respond products have been launched and CDC Respond has seen a rapid growth in sales. "We believe that this growth trend is primarily a result of market conditions forcing organizations to use customer retention and customer service as competitive differentiators," said James Heavey, president, CDC Respond product line, CDC Software.

"The success of CDC Respond shows there is robust opportunities in the enterprise complaints management market," according to Andy Hayler, Bloor Research. "The new products demonstrate ongoing innovation and the impressive customer case studies, including a major U.K. retail bank deployment of 32,000 licenses worldwide, suggest CDC Respond is headed for continued success."

"We are very pleased to see such strong organic growth for CDC Respond with the first half license sales for 2008 exceeding the whole year of 2007," said Bruce Cameron, executive vice president, Worldwide Sales and Marketing, CDC Software. "In a slower economy, companies are looking at innovative technology solutions such as CDC Respond to help them increase customer satisfaction and retention. We believe that CDC Respond is strategically well positioned as a leading solution provider in this space. We have and are continuing to see strong traction and our second half pipeline reflects this. We want to build on the strong momentum we generated over the last few quarters, including record license sales in the United States and United Kingdom, including a multi-million dollar transaction with a leading commercial bank in the United States."
Source-marketwatch.com